1. Confirmation
A WhatsApp or email enquiry is not a booking. A booking is confirmed only after the restaurant accepts the date, time, party size, menu or service, price and applicable conditions.
2. Deposit
Celebrations and agreed services generally require a 50% deposit to secure the date. The balance and payment method are confirmed in the quote.
3. Customer changes and cancellation
Until the final policy is confirmed, cancellation follows the accepted quote. As a provisional standard, customers may request one date change with at least 72 hours’ notice, subject to availability and costs already committed.
This version does not impose automatic loss of the deposit. Any non-refundable amount must be disclosed and accepted before payment.
4. Cancellation by the restaurant
If the restaurant cannot provide a confirmed and paid service, it will offer a new date or refund the amount received for the unprovided service, at the customer’s choice.
5. Prices
Paella, seafood, special dishes and market-priced items are quoted according to party size, variety, availability and current cost. The price confirmed before payment applies. Delivery is charged according to distance.
6. Decoration and third parties
Decoration is quoted separately. When an independent decorator provides the service, customers will be told who supplies and charges for it and which terms apply.
7. Allergies
Customers must disclose allergies before confirming an order. The kitchen handles many ingredients and cannot guarantee the complete absence of traces or cross-contamination. The restaurant will confirm whether it can safely meet the request.
Last updated: 26 August 2026