1. Confirmation
A WhatsApp or email enquiry is not a booking. A booking is confirmed only after the restaurant accepts the date, time, party size, menu or service, price and applicable conditions.
2. Deposit
Celebrations and agreed services generally require a 50% deposit to secure the date. The balance and payment method are confirmed in the quote.
3. Customer changes and cancellation
If the customer cancels after the restaurant has begun preparation or committed costs for the menu, decoration or other agreed services, the 50% deposit is non-refundable.
Before that point, any date change or cancellation will be handled according to the accepted quote and any costs already committed. The applicable conditions will be disclosed before the deposit is paid.
4. Cancellation by the restaurant
If the restaurant cannot provide a confirmed and paid service, it will offer a new date or refund the amount received for the unprovided service, at the customer’s choice.
5. Prices
Paella, seafood, special dishes and market-priced items are quoted according to party size, variety, availability and current cost. The price confirmed before payment applies. Delivery is charged according to distance.
6. Decoration and third parties
Decoration is quoted separately. When an independent decorator provides the service, customers will be told who supplies and charges for it and which terms apply.
7. Allergies
Customers must disclose allergies before confirming an order. The kitchen handles many ingredients and cannot guarantee the complete absence of traces or cross-contamination. The restaurant will confirm whether it can safely meet the request.
Last updated: 26 August 2026